On January 14, major conveyor-belt sushi chain Kurazushi updated its official website. The company reported that a customer had caused a nuisance at its Yamagata Minamikan branch, and announced that it would take action in consultation with the local police. A controversial video was leaked on SNS showing a female customer licking the spout of a shared soy sauce dispenser and touching sushi on the sushi lane with her bare hands. In response to the disturbing behavior posted online at the end of last week, Kura Sushi reported, “We have immediately replaced all products and equipment at the restaurant in question, and as in the past, we have been replacing and disinfecting the equipment every time a customer replaces it. He added, “We have created an environment in which we can monitor nuisance behavior through the use of IT equipment, and we hope that our customers will continue to use our stores with peace of mind as before. The company continued, “We have already identified the perpetrator and will take action in consultation with the local police.” The company warned, “As a restaurant that serves many customers, we will not tolerate this kind of behavior and will take strict action.
